1. Introduction

At Citadoc, we care about the patients; which makes us committed to protecting your privacy and ensures that we take extra care when it comes to your personal information.Our Privacy Policy lists how we use data collected through our websites, mobile applications and all material distributed and collected by Citadoc, either directly or indirectly (the “Services”). Our Privacy Policy does not apply to any website or service accessed, either directly or indirectly, through our Services but related to a third party or to any of our business partners. Information on the Privacy Policy of third parties and/ or business partners can be obtained from the relevant party directly.

By using the Services, you agree to all clauses mentioned in this Privacy Policy and Terms of Use and accept the collection, use and distribution of all information, as mentioned in this Privacy Policy. If you do not agree to any of the terms mentioned in this Privacy Policy and in our Terms of Use, you cannot use the Services. If you are using the Services on behalf of someone else (be it a person or an entity); then you acknowledge that you have been authorised by this person and/ or entity to accept Citadoc's Privacy Policy and Terms of Use on their behalf.

If you have any questions, comments or concerns regarding our Privacy Policy, please contact us at

2. Information we collect

Some of the Services require us to collect certain information so that we can provide you with services that you actually need. Some of this information may be collected either voluntarily by filling out forms, collected through our Services and/ or third-party resources. Such information includes, but is not limited to:

2.1 Personal information

Personal information collected by our Services includes, but is not limited to:

a) Contact data (e.g. telephone number, email address, home address, etc.)

b) Demographic data (e.g. gender, age, date of birth, etc.)

c) Medical data (e.g. insurance provider, medical history, preferred doctors, doctor visits, reasons for visits, and any other medical information provided to us by your or your device(s) whether directly or indirectly)

d) Other information

2.2 Billing, collection and payment information

When using our Services to make a payment, either to us directly or to any of our business partners, your payment card information and all other information related to the payment (including but not limited to your billing address) is collected and processed by our payment processing partners.

The use and storage of your billing, collection and payment information by our business partners is subject to their Privacy Policy and Terms of Use. The information we store is limited to the transaction details (amount paid, service purchased, type of card used, last 4 digits of your card, billing address, etc.). Detailed information of your payment card will not be stored on our servers.

2.3 Traffic data

We may also automatically collect certain data when you use the Services, including:

a) IP address

b) Type(s) of device(s) using the Services

c) Type of browser(s) using the Services

d) Referring source used to access the Services (e.g. website, organic, inorganic, etc.)

e) Location information

f) Other information, whether entered manually or collected automatically

3. How we collect information

We collect information (as identified in section 2 of this Privacy Policy) either as directly entered by you, through our Services and/ or using third party resources (such as Google Analytics, market data providers, etc.). Methods of collection of information include, but are not limited to; forms filled by you, website cookies, web beacons, Google Analytics, mobile device identifiers, our Services, etc.

Some of our partners may use tracking tools to help target our advertisements to interested audience. Additionally, tracking tools may help display our Services on other websites or services provided by third parties based on your preferences, as identified and analysed by them.

4. How we use the information

Although we may use part or all your information internally for the reasons listed below; information provided to third parties will only be provided at an aggregated level. No individual (non-aggregate) information will be sold to third parties. Information obtained from you may be used for the following purposes:

a) In medical emergencies

b) Perform business analyses to expand our patient reach, develop new products and/ or services, as well as improve our current services

c) Customise the patient experience according to our understanding of your requirements and/ or preferences

d) Contact you regarding services obtained through our websites and/ or mobile applications (e.g. appointment confirmations, appointment reminders, appointment cancellations, etc.)

e) Contact you with health-related information using our newsletter, Wellness Reminders, blogs, etc.

f) Contact you in response to correspondences received by you

g) Contact you with advertisements and marketing information, related to our Services, the healthcare sector and/ or healthcare service providers (including doctors, insurance companies, medical laboratories, pharmacies, etc.), as well as other advertisements that we may think may be of interest to you

h) Provide healthcare practitioners (including doctors and nutritionists) via our system with your name, gender, telephone number, email address, insurance provider, reason for visit and appointment time

i) Provide healthcare practitioners (including doctors and nutritionists) with your medical history, based on your request to share certain documents with specific healthcare providers

j) Share your information with third-party service providers hired by us to facilitate our operations (including but not limited to payment gateways, traffic analysis websites, SMS gateways, email gateways, etc.)

k) Adhere to legal requirements

l) Provide aggregated information to third parties

m) Combine information collected directly by us through our Services with information collected by third parties for any of the purposes mentioned in section 4 of the Privacy Policy

n) We may transfer your information to another company in the connection with a merger, sale, acquisition, share swap or any other form of change of ownership or control, whether in part or whole of the Services and/ or its owning entity(ies)

o) Legal proceeding brought against Citadoc, its owning entity(ies) and/ or its owners

5. Public information

Rating information that you provide when reviewing a doctor and/ or all information that you provide as comments, posts and/ or discussions in our blogs section of  the Services will appear to  and may be used by the public and are not intended to private in any way. We are unable to control how others may use this information, so we recommend that you do not disclose any personal information in ‘public areas’ on our website.

6. Storage and security of information

We know that the privacy of your personal information is important to you, we therefore make all reasonable efforts to protect it. We protect all information on our website via SSL technology, which allows for secure connections from a web server to a browser. We store and process your information on servers located in Europe and/ or Americas and regularly maintain backups.

Although we put reasonable efforts to protect your information; we do not, and we cannot, guarantee the security of your information.

7. Controlling the privacy of your personal information

If you believe your personal information have been compromised or if you wish to close down your account, you must contact us directly at We will delete your account stored on our website as soon as reasonably possible. Some information may be retained for legal purposes.

8. Updates and changes to privacy policy

We will notify you with any material changes to our Privacy Policy by posting notice on this page (for a continued period of at least one month post-change of the Privacy Policy). Your continued use of the Services constitutes your acceptance of the changes and of the amended Privacy Policy. We recommend that you regularly review this page for updates on our Privacy Policy. Any amendments on our Privacy Policy supersede all previous Privacy Policies posted on any of our Services. If you do not  agree to the amendments in the Privacy Policy, you should cease use of the Services and contact us at to close your account.

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