1. Introduction
At
By using the Services, you agree to all clauses mentioned in this Privacy Policy and Terms of Use and accept the collection, use and distribution of all information, as mentioned in this Privacy Policy. If you do not agree to any of the terms mentioned in this Privacy Policy and in our Terms of Use, you cannot use the Services. If you are using the Services on behalf of someone else (be it a person or an entity); then you acknowledge that you have been authorised by this person and/ or entity to accept Citadoc's Privacy Policy and Terms of Use on their behalf.
If you have any questions, comments or concerns regarding our Privacy Policy, please contact us at info@Citadoc.com.
2. Information we collect
Some of the Services require us to collect certain information so that we can provide you with services that you actually need. Some of this information may be collected either voluntarily by filling out forms, collected through our Services and/ or third-party resources. Such information includes, but is not limited to:
2.1 Personal information
Personal information collected by our Services includes, but is not limited to:
a) Contact data (e.g. telephone number, email address, home address, etc.)
b) Demographic data (e.g. gender, age, date of birth, etc.)
c) Medical data (e.g. insurance provider, medical history, preferred doctors, doctor visits, reasons for visits, and any other medical information provided to us by your or your device(s) whether directly or indirectly)
d) Other information
2.2 Billing, collection and payment information
When using our Services to make a payment, either to us directly or to any of our business partners, your payment card information and all other information related to the payment (including but not limited to your billing address) is collected and processed by our payment processing partners.
The use and storage of your billing, collection and payment information by our business partners
2.3 Traffic data
We may also automatically collect certain data when you use the Services, including:
a) IP address
b) Type(s) of
c) Type of browser(s) using the Services
d)
e) Location information
f) Other information, whether entered manually or collected automatically
3. How we collect information
We collect information (as identified in section 2 of this Privacy Policy) either as directly entered by you, through our Services and/ or using
Some of our partners may use tracking tools to help target our advertisements to
4. How we use the information
Although we may use part or all your information internally for the reasons listed below; information provided to third parties will only be provided at an aggregated level. No individual (non-aggregate) information will be sold to third parties. Information obtained from you may be used for the following purposes:
a) In medical emergencies
b) Perform business analyses to expand our patient reach, develop new products and/ or services, as well as improve our current services
c) Customise the patient experience according to our understanding of your requirements and/ or preferences
d) Contact you regarding services obtained through our websites and/ or mobile applications (e.g. appointment confirmations, appointment reminders, appointment cancellations, etc.)
e) Contact you with health-related information using our newsletter, Wellness Reminders, blogs, etc.
f) Contact you in response to correspondences received by you
g) Contact you with advertisements and marketing information, related to our Services, the healthcare sector and/ or healthcare service providers (including doctors, insurance companies, medical laboratories, pharmacies, etc.), as well as other advertisements that we may think may be of interest to you
h) Provide healthcare practitioners (including doctors and nutritionists) via our system with your name, gender, telephone number, email address, insurance provider,
i) Provide healthcare practitioners (including doctors and nutritionists) with your medical history, based on your request to share certain documents with specific healthcare providers
j) Share your information with third-party service providers hired by us to facilitate our operations (including but not limited to payment gateways, traffic analysis websites, SMS gateways, email gateways, etc.)
k) Adhere to legal requirements
l) Provide aggregated information to third parties
m) Combine information collected directly by us through our Services with information collected by third parties for any of the purposes mentioned in section 4 of the Privacy Policy
n) We may transfer your information to another company in the connection with a merger, sale, acquisition, share swap or any other form of change of ownership or control, whether in part or whole of the Services and/ or its owning entity(
o)
5. Public information
Rating information that you provide when reviewing a doctor and/ or all information that you provide as comments, posts and/ or discussions in our blogs section
6. Storage and security of information
We know that the privacy of your personal information is important to you, we
Although we put reasonable efforts to protect your information; we do not, and we
7. Controlling the privacy of your personal information
If you believe your personal information
8. Updates and changes to
We will notify you with any material changes to our Privacy Policy by posting